Terms

Harmony Goddess Policies

ORDER TIMELINE    

Our company handcrafts and ships all products within 10 days – 2 weeks.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship, or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 – 4 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. 

Care for your new necklace by:
  • Do not get wet or wear while perspiring heavily.  [CARE INSTRUCTIONS]
  • Always store in room temperature in a box or a bag to protect it 
  •  [CARE INSTRUCTIONS]
Your product(s) can be damaged if:

* Too much pressure is applied to the jewelry.

* Left out in the sun

* Left out in the cold

Custom orders

We do not offer custom products at this time. Check the listing for options available for each product to make them your own.

 

SHIPPING

Our company ships through the following carriers

USPS – United States Postal Service

International shipping 

We happily support and love our international customers. We ship all International products through USPS.

Harmony Goddess is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Shipping Handling & Insuranc Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet

  1.  first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us via our Contact Page

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [EMAIL ADDRESS] and send your item to: [MAILING ADDRESS].

 

Shipping

To return your product, you should mail your product to: [MAILING ADDRESS].

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.